What is the cost of sending an order?
Shipping cost is calculated depending on the region, and it can be from 3,2 euros to 12,5 euros.
How fast can you deliver the goods after ordering?
Delivery time depends on the region, on average it is 3 working days, for some regions it is up to 5 days.
Can you ship to my country?
Of course! We deliver to almost all EU countries. If you suddenly can't find your country on our list, just write us at [email protected] and we will help you with ordering.
What if the item is damaged?
Be sure to inform us about that, we will always help you and, if necessary, we will replace the product. If the packaging was damaged during transportation, but everything is fine with the product: even in this case, we understand how important is the appearance of the product to you, especially if you took it as a gift to someone, so we will always cooperate
Can I return an item?
Yes, you can return an item within 14 days from receiving it. You will need to send the goods yourself (at your own expense) back to us at ESCAPE WELT GmbH Angerstr. 1 04827 Gerichshain Deutschland. As soon as we receive the product, we will refund you the full purchase amount.
Where are your products manufactured?
All our products are created by our big team in two factories in the EU. You can find the address of our office in the
What inspired you about ideas for puzzles?
This is the main idea behind our puzzles! We are the creators of escape rooms in Leipzig, Germany. All our toys reflect real scenarios from the quest rooms. If you are from Germany, be sure to visit us and complete the quest in real life! Information can be found here escapewelt.de
Are the products suitable for children?
All products are designed for ages 14+. However, helping your child and solving puzzles with him will greatly unite your family and allow your child to solve difficult problems as a team!
What materials do you use?
Exceptionally natural. All our products are made from high-strength natural wood (birch). Our team assembles puzzle pieces by hand. We are very careful and sensitive to the quality of the product, so you can be sure that it is safe. And also wood allows you to experience a very pleasant tactile sensation - you will like to hold our puzzles in your hands.
What bonus systems do you have?
We are always happy to give you pleasant emotions, so we have prepared for you such discounts as: 5% for your next purchase, 5% for bringing a friend. Our base of bonuses is always increasing and soon we will be ready to gladden you much more!